Shipments and returns

Free shipping applies to the conditions of purchase:
Germany, Poland, Czech Republic and Slovakia over 500 EUR
European Union over 500 EUR
Rest of the World
over 2000 EUR

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Post or UPS with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

The sent packages are insured.
The buyer is entitled to open the package in the presence of the courier - in the event of shortages in the package, a protocol should be written with the courier!
The report of shortages and/or damage in the presence of the courieris the basis for the complaint.
Lack of a damage and/or shortage report written down in the presence of the courier means that the ordering party has received the order complete and without damage.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We do not ship xDeep, Santi equipment to the following countries:
China
Hong Kong
Singapore
Taiwan
Japan


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